Contact Our Support Specialists

If you need help with account-related issues, technical concerns or general feedback, our support team is ready to assist. Contact us for help with deposits, withdrawals, KYC checks or account queries. We offer quick responses via live chat, email and phone, and will connect you with the right team for payments, affiliates or specialist enquiries. We're here to resolve issues promptly and keep your account running smoothly.

Department	Contact
Customer support	[email protected] (live chat and email, typical reply within a few hours)
General enquiries	[email protected] (general enquiries and account admin)
Affiliate enquiries	[email protected] (partner team handling commissions and onboarding)
Phone	+44 20 7946 2837 (main line for account support)
Working hours	Mon-Fri, 09:00-18:00 (email outside hours handled next working day)

Email Assistance

For detailed enquiries, account problems or requests that need documents, please email our support team at [email protected]. Include a clear subject line and current contact details so we can respond without delay. Email is the preferred method for anything requiring explanations, attachments or account verification. Please attach any relevant ID or screenshots where applicable to speed up verification.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="Email address" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;padding:10px;border:none;border-radius:4px;cursor:pointer;font-size:15px;">Send message</button>

Response Time

Our support team aims to respond promptly to all enquiries. Most requests are answered within one business day. Simple account or payment questions are usually resolved quickly, while more complex cases such as account investigations, KYC checks or disputed transactions may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timeline where possible.

Feedback

We welcome your feedback, suggestions and ideas to improve the site. Please tell us what works well and what could be better. Every comment is read by our team and used to shape updates to features, promotions and support. Send your thoughts via the help centre or live chat and we will review them carefully to improve the user experience.