Terms and Conditions
This page sets out the terms and conditions that apply to use of the Grattiano website and services. It explains the rules that govern our relationship with you when you register, place wagers or use account features. By creating an account and using our services you accept these terms and any additional rules published on the site for specific games or promotions.
Account responsibilities
You are responsible for maintaining the confidentiality of your account login and for all activity that takes place under your account. Only one account is permitted per person, household, address, device and payment method unless we explicitly agree otherwise. You must provide accurate and up-to-date personal information and notify us of any changes.
Verification and security
We may require identity and address verification at any time, and verification is mandatory before withdrawals are processed. You agree to cooperate with KYC checks and to provide requested documents promptly. If we suspect unauthorised use, fraudulent activity or that your account has been compromised, we may suspend access while we investigate.
Responsible play
We offer tools to help manage play including deposit limits, time-outs and self-exclusion. You are encouraged to use these tools and to contact customer support if you have concerns about gambling behaviour.
Eligibility requirements
Accounts are available only to individuals who meet applicable legal age and location requirements. You must be at least 18 years old and located in a jurisdiction where our services are permitted. Certain countries and persons are excluded from using the platform; it is your responsibility to ensure you are eligible. Staff and close relatives of Grattiano or our suppliers are not permitted to hold accounts where a conflict of interest exists.
Acceptable platform use
You must not use the platform for any unlawful purpose or in any way that would violate these terms. Prohibited activity includes collusion, use of bots or automated play, exploiting software or promotions, chargebacks, money laundering, and accessing the service through a VPN from a restricted jurisdiction. We reserve the right to withhold payments, close accounts and retain balances where misuse or abuse is suspected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms published with each offer. Wagering requirements, eligible games, maximum bet limits while wagering, expiry periods and other restrictions will be set out in promotion terms. Only one welcome offer is available per household unless stated otherwise. We may cancel or reclaim bonus funds and winnings where we reasonably believe the promotion rules have been abused.
Deposits and withdrawals
Deposit and withdrawal options are described in the cashier. Minimum deposit and withdrawal amounts, transaction limits and available methods may vary. Withdrawals are subject to verification checks and applicable limits and may be paid in instalments for very large amounts. We do not generally charge fees, but third-party payment providers or banks may apply charges. We may require funds to be returned to the original payment method where appropriate.
Dispute resolution
If you have a complaint contact our support team via [email protected]. We aim to resolve issues promptly; where a matter cannot be resolved informally we will provide details of our formal complaints process and the relevant escalation steps. Where appropriate and available, disputes may be referred to an independent dispute resolution service under the law that applies to your account.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be communicated on the site or by email where possible. Continued use of your account after notice of a change constitutes acceptance of the updated terms. You should review these terms regularly and contact support if you do not accept any changes.